```Job Summary```

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality.

```Duties```

- Greet guests with a warm and welcoming demeanor

- Check pets in and out of the facility

- Assist guests with inquiries regarding grooming and boarding services and resolve any issues or complaints

- Handle cash transactions and maintain accurate records

- Maintain a clean and organized front desk area

```Experience```

- Previous experience in hospitality management or pet industry is preferred

- Bilingual skills (multilingual is a plus) to assist guests

- Excellent phone etiquette and strong communication skills

- Proven customer service experience in a fast-paced environment

- Ability to handle difficult situations with professionalism and empathy

Please note that only candidates who meet the requirements will be contacted for an interview. Thank you for your understanding.

Note: This job description is intended to provide an overview of the position and does not include every task or responsibility that may be required.

Job Types: Full-time, Part-time

Pay: $16.66 - $17.52 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends only

Work setting:

• In-person

Ability to Relocate:

• Aubrey, TX 76227: Relocate before starting work (Required)

Work Location: In person